#977

16th Sep 2025 at 12:13 PM
Last edited by Gargoyle Cat : 16th Sep 2025 at
1:53 PM.
Reason: updated
Dear crackheads of Verizon,
You sent me a email yesterday stating that my bill was ready. This morning I tried to pay it, but I keep getting a message that my account doesn't exist. I tried another option using the very same email address that you sent the email to and got the same message that my email doesn't exist.
Nothing has changed. We've had the same phone with the same account number for over 20 years. WTF is wrong you people? I guess you will be paid when you pull your head out of your butts.
This isn't a browser issue by the way. I tried three of them which got me nowhere.
EDIT: I called Verizon. Their AI bot said my pin number doesn't exist ( it does along with the rest of my so-called info that doesn't exist), but I managed to get through to a human. Customer service directed my call to technical support.
If somebody from a company (
any company) tells you that you should download something to your phone or otherwise so they can see your screen, DO NOT DO THAT... EVER! Sorry for yelling, but absolutely not! When I called the tech support guy out for even asking me to do that, he was quick to inform me that he doesn't have the tools to get into my computer. Whatever!
He then went on to argue with me about how this was a browser issue. I've been paying my phone bill online for over 3 years using the same browser with the same browser settings. He then argued that I was using a VPN. Wrong again! I use Verizon for internet, they won't allow me to use a VPN. For a person that was determined to do whatever with my PC, one would think he could see who my internet provider is. More crackhead behavior.
In the end, I had to use my login info that hasn't worked for literally years and was able to pay my bill.