MTS has all free content, all the time. Find out how YOU can help to keep it running. Tell me how...

The Sims 3 Crash Log Analyzer

by FordGT90Concept Posted 20th Aug 2010 at 10:11 PM - Updated 9th Jan 2018 at 7:19 PM by FordGT90Concept
2247 Comments / replies (Who?) - 25 Feedback Posts
I will no longer be watching the comments page after The Sims 4 launches on September 4, 2014.

Translations:
-Deutsch

Summary:
The Sims 3 Crash Log Analyzer (CLA) parses crash logs (xcpt*.txt) in the the Documents\Electronic Arts\The Sims 3 directory. It then attempts to discover what most likely caused the crash which CLA displays under the "Likely Cause" column.

This is a tool to help diagnose crashes. It is not a miracle worker.




System Requirements:
-Microsoft .NET Framework 4.0 Client Profile. Mac OS X is not supported.
-An internet connection is required to get the names of The Sims 3 executables. If you don't have an internet connection, it will ask for a "*.plf" file. Download the current version here and point to it when it requests it.


Usage:
Upon opening CLA, you will see a list of crashes and their likely causes. You can click on the corresponding buttons under solutions for assistance in solving those specific issues. If you are getting a lot of "Unknowns," you may either click on "Export to Text File" which prompts you to save it or click on "Copy BB Code" which copies the data to your clipboard to be pasted in the comments (see below) or the official Sims 3 Forums.

CLA does not delete any logs by default. If you wish to delete the logs, you can do so under the File menu.

Please note that download threads are not for game help and support.

While this program can be helpful in troubleshooting certain issues with your game, download threads are not meant to provide solutions to game problems. Please do not post your crash log stuff here to ask for further help - please use the Help section here at MTS, starting with this: Game Help:Sims 3 Game Problemwiki and following the instructions, each step, in order. This FAQ: Game Help:Sims 3 Crashingwiki can also be helpful. If you continue to have problems even after trying ALL of the steps in the above-linked two FAQs, you can post a new thread in the Help Q&A forums (there's a link at the top of every FAQ) and we will be happy to offer you help for your problems one-on-one. Make sure to include a detailed list of everything you've tried to fix the problem (not just "I've done the FAQs" but a description of the steps you took, in your own words) as well as the summary version of your system specs, using the form you can copy-paste from this page: Game Help:System Specswiki


Unknown Crashes:
If you are getting a lot of unknown crashes, you can use the "Copy to Clipboard" button and paste the results in the comments section.

This information may be used to expand the library of crashes the application can recognize.

Please be aware that is it very unlikely reporting unknown crashes will result in good, immediate advice to fix the crashes. I would recommend looking here for a list of things to try to fix the problem. If you happen to figure out what fixed the crashes you reported previously, please provide an update so that I can perhaps automate the detection of that specific type of crash for people that experience the same problem.


Additional Credits:
Sim Jett and members of the official The Sims 3 forums for testing and research.
Tags: #crash, #logs, #xcpt, #ts3, #sims 3, #dep, #laa, #error 12

Operating System: Windows
Utility Type: Miscellaneous
Plugin Type: Not Applicable

You must have the expansion or stuff packs listed below installed to use this custom content. Please see the post text for any exceptions.

Sims 3
Key: - File was updated after upload was posted
Filename - Tip: You can click the magnifying glass to see the archive contents Size Downloads Date
ts3cla.zip | 1.69.43 - Minor update to stop skuversion.txt nag.

Size: 35.8 KB · Downloads: 13,715 · 9th Jan 2018
35.8 KB 13,715 9th Jan 2018
Don't forget to Thank the creator after downloading! Use the Thanks button located above the screenshots above.
Quick Guide:

1. Click the file listed on the Files tab to download the file to your computer.
2. Extract the zip, rar, or 7z file. Now you will have either a .package or a .sims3pack file.

For Package files:

1. Cut and paste the file into your Documents\Electronic Arts\The Sims 3\Mods\Packages folder. If you do not already have this folder, you should read the full guide to Package files first: Sims 3:Installing Package Fileswiki, so you can make sure your game is fully patched and you have the correct Resource.cfg file.
2. Run the game, and find your content where the creator said it would be (build mode, buy mode, Create-a-Sim, etc.).

For Sims3Pack files:

1. Cut and paste it into your Documents\Electronic Arts\The Sims 3\Downloads folder. If you do not have this folder yet, it is recommended that you open the game and then close it again so that this folder will be automatically created. Then you can place the .sims3pack into your Downloads folder.
2. Load the game's Launcher, and click on the Downloads tab. Find the item in the list and tick the box beside it. Then press the Install button below the list.
3. Wait for the installer to load, and it will install the content to the game. You will get a message letting you know when it's done.
4. Run the game, and find your content where the creator said it would be (build mode, buy mode, Create-a-Sim, etc.).


Extracting from RAR, ZIP, or 7z: You will need a special program for this. For Windows, we recommend 7-Zip and for Mac OSX, we recommend Keka. Both are free and safe to use.


Need more help?

If you need more info, see:
 
2247 Comments / Replies (Who?) - 1884 Feedback Posts, 304 Thanks Posts
Hide Thanks Posts for this thread (Show only feedback)
Page 4 of 90
Lab Assistant
#76 Old 1st Sep 2010 at 12:45 AM
Got the same crash again ...

Got any ideas?
Scholar
Original Poster
#77 Old 1st Sep 2010 at 5:35 AM
Did you try the suggestions here?
http://www.simswiki.info/wiki.php?t...Sims_3_Crashing

If those don't work I don't know what to tell you. If you do narrow down what caused the crash, let me know.
Lab Assistant
#78 Old 1st Sep 2010 at 7:46 PM
I haven't tried removing all CC yet, but it is something I've been testing here and there. I figure that is the most likely cause of my problem. But blah, who wants to play without pretty hairs & clothes, lol.

I'll let you know if I figure something out.
Lab Assistant
#79 Old 2nd Sep 2010 at 5:20 AM
Is there any meaning to the crash address? It's the EXACT same as before...

"Crash Address: 0x00c66795 "C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x00865795"

Just wondering if you know what it points to or means. I know that those numbers can mean something, but I can't seem to find them anywhere... I dunno, just an idea.
Scholar
Original Poster
#80 Old 2nd Sep 2010 at 11:34 AM
<address in memory> "<faulting module>":<not sure>:<address in module>

I am most concerned with the exception type, faulting module, and address in module. I don't know what it means until someone can tie specific causes which lead to the crash.

Since the errors are not common, it is most likely something specific to your configuration (again, most likely custom content).
Test Subject
#81 Old 2nd Sep 2010 at 11:01 PM
Hi!

I keep crashing to the desktop after playing for about an hour. I also get the same error message. Do you have any idea what this means? Thanks in advance!


[UNKNOWN] 8/27/2010 11:19:45 AM
OS Version: 6.0.6002
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 4.00 GiB
TS3 Free VM: 2.46 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000004
Crash Address: 0x005c31c0 "C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x001c21c0

[UNKNOWN] 8/27/2010 1:48:00 PM
OS Version: 6.0.6002
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 4.00 GiB
TS3 Free VM: 2.42 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000004
Crash Address: 0x005c31c0 "C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x001c21c0

[UNKNOWN] 9/1/2010 7:28:16 PM
OS Version: 6.0.6002
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 4.00 GiB
TS3 Free VM: 2.38 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000004
Crash Address: 0x005c31c0 "C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x001c21c0

[UNKNOWN] 9/1/2010 10:14:45 PM
OS Version: 6.0.6002
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 4.00 GiB
TS3 Free VM: 2.32 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000004
Crash Address: 0x005c31c0 "C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x001c21c0

[UNKNOWN] 9/1/2010 11:53:21 PM
OS Version: 6.0.6002
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 4.00 GiB
TS3 Free VM: 2.36 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000004
Crash Address: 0x005c31c0 "C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x001c21c0

[UNKNOWN] 9/2/2010 4:02:24 PM
OS Version: 6.0.6002
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 4.00 GiB
TS3 Free VM: 2.21 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000004
Crash Address: 0x005c31c0 "C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x001c21c0
Scholar
Original Poster
#82 Old 2nd Sep 2010 at 11:41 PM
All of your errors (posted now and previously) are exactly the same. If you find the solution for one, you'll find the solution for all. Most likely it is due to a bad custom content.

Could you post the top of the log (has TS3 versions, graphics card, processor, etc.)?
Test Subject
#83 Old 3rd Sep 2010 at 3:04 AM
Quote:
Originally Posted by FordGT90Concept
All of your errors (posted now and previously) are exactly the same. If you find the solution for one, you'll find the solution for all. Most likely it is due to a bad custom content.

Could you post the top of the log (has TS3 versions, graphics card, processor, etc.)?


Sure. Sorry about that.


Processor Name: Intel(R) Core(TM)2 Duo CPU T9300 @ 2.50GHz
Processor Architecture: AMD64
Graphics Processor: NVIDIA GeForce 8600M GT

Games Installed: The Sims™ 3 (1.14.11.007001), The Sims™ 3 World Adventures (2.9.10.007001), The Sims™ 3 High-End Loft Stuff (3.5.8.007001), The Sims™ 3 Ambitions (4.2.32.007001)
Custom Content: Yes (1376 found)

[UNKNOWN] 8/27/2010 1:48:00 PM
OS Version: 6.0.6002
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 4.00 GiB
TS3 Free VM: 2.42 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000004
Crash Address: 0x005c31c0 "C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x001c21c0

[UNKNOWN] 9/1/2010 7:28:16 PM
OS Version: 6.0.6002
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 4.00 GiB
TS3 Free VM: 2.38 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000004
Crash Address: 0x005c31c0 "C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x001c21c0

[UNKNOWN] 9/1/2010 10:14:45 PM
OS Version: 6.0.6002
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 4.00 GiB
TS3 Free VM: 2.32 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000004
Crash Address: 0x005c31c0 "C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x001c21c0

[UNKNOWN] 9/1/2010 11:53:21 PM
OS Version: 6.0.6002
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 4.00 GiB
TS3 Free VM: 2.36 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000004
Crash Address: 0x005c31c0 "C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x001c21c0

[UNKNOWN] 9/2/2010 4:02:24 PM
OS Version: 6.0.6002
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 4.00 GiB
TS3 Free VM: 2.21 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000004
Crash Address: 0x005c31c0 "C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x001c21c0

[UNKNOWN] 9/2/2010 8:54:43 PM
OS Version: 6.0.6002
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 4.00 GiB
TS3 Free VM: 2.36 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000004
Crash Address: 0x005c31c0 "C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x001c21c0
Scholar
Original Poster
#84 Old 3rd Sep 2010 at 4:22 AM
Yup, my money is on custom content. You could try updating your graphics driver as well (uninstall the graphics driver before installing new ones) but I doubt that is causing the crashes.
Test Subject
#85 Old 3rd Sep 2010 at 7:46 PM
Thanks for the reply.

I did look up the graphics driver (thanks for the direct link!) and it did need updating but like you said, I don't think it is the driver as the crashes just started recently. I was hoping it wasn't CC as it lets me play about an hour or so and then crashes. But I think you're right. Time to take out and add in slowly.

Thanks so much for your help! You've really gone the extra mile for us.
Scholar
Original Poster
#86 Old 3rd Sep 2010 at 10:10 PM
Tell me if you find the one that causes those crashes. I could make CLA automatically notify users of that specific crash.
Lab Assistant
#87 Old 4th Sep 2010 at 4:33 AM
Hey Hey, I'm going to eventually do a clean install, but I doubt I'll be able to keep the CC away for long, lol. But I'm going to have to categorized better... So who knows maybe that will help.

PICTURES of EVERYTHING, haha!

Anyways I believe my game only plays for about 12 hours sim hours... I thought it was the party I was throwing, blah blah blah. I can say a lot... I've done a lot of testing and cut down on the CC, but still have yet to find the problem. Could be my legacy (save file) ... *cries*

I'll see if when I do a fresh install I can hold off on CC for a few hours to see if there are any crashes.
Scholar
Original Poster
#88 Old 4th Sep 2010 at 5:01 AM
Did you try removing all custom content? That's the first thing to do. If the problem still occurs without any custom content, most likely custom content isn't to blame.

Then again, I think 90% of all crashes are on games with custom content. The remaining 10% are due to inadequate or faulty hardware.


I'm pretty sure TS3 updates save files as needed so there is no such thing as "legacy" saves.
Lab Assistant
#89 Old 4th Sep 2010 at 6:35 AM
Nono lol, I mean the legacy I finally started (I usually don't play that way) might have a corrupted save file.

I'm going to do a trial run with no CC this weekend, even delete all the stuff in my downloads folder. But first I wanna see if it's my save file.

I'm not an end user Just silly. Uh if you find these updates pointless or unneeded I'll stop... I just thought you might like to know.
Lab Assistant
#90 Old 4th Sep 2010 at 12:25 PM
Processor Name: Intel(R) Core(TM) i3 CPU 530 @ 2.93GHz
Processor Architecture: AMD64
Graphics Processor: Intel(R) HD Graphics

Games Installed: The Sims™ 3 (1.14.11.007017), The Sims™ 3 World Adventures (2.9.10.007017), The Sims™ 3 High-End Loft Stuff (3.5.8.007017), The Sims™ 3 Ambitions (4.2.32.007017)
Custom Content: Yes (26 found)

[UNKNOWN] 04/09/2010 11:51:37
OS Version: 6.0.6000
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 2.87 GiB
TS3 Free VM: 2.77 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x2f501000
Crash Address: 0x735a73c1 "C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\MSVCR80.dll":0x0001:0x000163c1

Got this today - strange thing is I havent added any new CC so the CC is the same as before the crash (and the game has worked well for over 3 days). Only new stuff added was a couple of Offical Store sets that I bought today (BeachLivingSetFull and VictorianFullSet)

----------------------------------------------
We are all part of the tapesty of life. Weave your threads with the colours of peace, love and compassion my friends.
Scholar
Original Poster
#91 Old 4th Sep 2010 at 12:46 PM
I've seen a few MSVCR80.dll crashes (Caprisim had one as well) but I'm still not sure why they happen. There's very little in common with your systems and it actually appears that you have a newer version of the DLL than Caprisim. Surely the same thing(s) are causing both crashes but there is not enough information to draw conclusions on that one.
Lab Assistant
#92 Old 4th Sep 2010 at 1:29 PM
update on the crash - First I think I forgot to say that the game crashed when I was on vacation in Egypt and crashed as soon as the vacation had loaded. I deleted all my DCCache files and my DCBackup files then I reinstalled all my downloads using the launcher again, loaded up the game and Bingo no crash could continue my game in Egypt. Hope this helps analyze the crash log

----------------------------------------------
We are all part of the tapesty of life. Weave your threads with the colours of peace, love and compassion my friends.
Scholar
Original Poster
#93 Old 4th Sep 2010 at 9:18 PM
So maybe MSVCR80.dll is connected to DCCache crashes? I suppose it is possible. I need others that can replicate the solution before I can add it to CLA though.
Field Researcher
#94 Old 6th Sep 2010 at 6:46 PM Last edited by Wintermute : 6th Sep 2010 at 6:59 PM.
I've had this same error happen every time I played since installing Ambitions, and always within a few minutes of loading a saved game. I'm doing some troubleshooting to see what's wrong.

Processor Name: Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz
Processor Architecture: x86
Graphics Processor: ATI Mobility Radeon HD 4500/5100 Series

Games Installed: The Sims™ 3 (1.14.11.007001), The Sims™ 3 World Adventures (2.9.10.007001), The Sims™ 3 High-End Loft Stuff (3.5.8.007001), The Sims™ 3 Ambitions (4.2.32.007001)
Custom Content: Yes (1172 found)

[UNKNOWN] 9/6/2010 11:50:20 AM
OS Version: 6.0.6002
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 2.96 GiB
TS3 Free VM: 623 MiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000004
Crash Address: 0x00ca84ab "C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x008a74ab

[UNKNOWN] 9/6/2010 12:36:16 PM
OS Version: 6.0.6002
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 2.96 GiB
TS3 Free VM: 1.62 GiB / 3.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000004
Crash Address: 0x00ca84ab "C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x008a74ab
Inventor
#95 Old 7th Sep 2010 at 7:13 PM
Crash Log of a user called: TheRisingTied

rocessor Name: Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
Processor Architecture: AMD64
Graphics Processor: ATI Radeon HD 5700 Series

Games Installed: Die Sims™ 3 (1.15.34.008002), Die Sims™ 3 Reiseabenteuer (2.10.5.008002), Die Sims™ 3 Traumkarrieren (4.3.4.008001)
Custom Content: Yes (68 found)

[UNKNOWN] 07.09.2010 18:07:18
OS Version: 5.1.2600
TS3 Path: D:\Spiele\Sims 3 Traumkarrieren\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.113
Installed RAM: 3,99 GiB
TS3 Free VM: 561 MiB / 2,00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000004
Crash Address: 0x005c3570 "D:\Spiele\Sims 3 Traumkarrieren\Game\Bin\TS3EP02.exe":0x0001:0x001c2570

-Does it crash while loading?
No
-Does it crash randomly?
Seems like it. About every half hour or so
-Have you changed anything between crashing and not crashing?
no
-What were you doing when it crashed?
nothing specific. Something different every time

Any ideas ?
Test Subject
#96 Old 7th Sep 2010 at 7:15 PM
Default CLA hasn't given me good news for Ambitions crashes & errors
Hi there. I'm following up on a post I made to the comments for the LAA application. Basically, I have all TS3 programs so far and have started experiencing random crashes to the desk top (within 1 minute to 1.5 minutes of actual game play starting, no crashes during loading) and error code 16 which makes it impossible to save. I have tried multiple solutions offered here, on the official TS3 site forums and from EA phone calls and live chats. No thing seems to fix the problem, it's actually gotten a little worse. Before I could play for about 30 min. before a crash and had no errors. Then error code 16 started and I began looking for solutions. Now the game crashes at less than 2 mn. of game play.

Upon FordGT90Concept's advice, I've downloaded the CLA application. I'll be honest, after trying nearly every solution I expected the problem to come up as CC (I have quite a bit from TSR and the official store). But what's coming up is actually 3 DEP-related issues and 3 LAA-related issues. I must admit that I'm thoroughly confused now. I've already done the fixes for both DEP and LAA. So why would my most recent crashes be related to these?

I have a new theory and I'm convinced this is the solution (which sucks for me but may help some others of you having the same problems):

I think that my CC is causing a problem, though not the way CLA might think. Because I have so much of it (more than 4k items), and have a fairly big lot which is all CC itself, I think that my game requires much more RAM to run than it would otherwise. Perhaps if I didn't use so much of the CC or run the game in a home that is all CC I might not experience these crashes and errors so much. But to be honest, I don't like any of the stuff the games actually come with and it's just no fun without the CC. If EA put a little more time and effort into making their own content look half as good as the CC I can get from here or other sites it might be a different story...

I'm currently running on Vista 32-bit with 3GB of RAM. Unfortunately, Visat 32-bit has certain programs and functions which are unlikely to address any more than 3GB of RAM no matter what you do to it. So in this case, making TS3 large address aware on Vista 32-bit isn't likely to solve any RAM issues. And adding more RAM won't help if Vista is only going to address a portion of it anyway. So it's looking more and more like Vista 32-bit is the issue.

After some carefully research and talking with a lot of techy friends, we've come to the conclusion that 64-bit is just a better option for running TS3. That's something EA doesn't specify, but it's a pretty intense game when it comes to graphics (especially in full screen mode) and it will eat up every last ounce of RAM you have unless you have so much usable RAM that it it's impossible to reach an overload point. The 64-bit systems (preferably Windows 7) allow the usage of more RAM right from the start, without all the hacks and fixes. The Windows 7 64-bit editions can actually address as much RAM as they hold, so if you have Windows 7 Home Premium, it can both hold and address up to 16GB of RAM.

So, after trying all of the offered solutions with no help, it seems like my best bet is switching to one of the Windows 7 64-bit editions and adding more RAM than the 3GB I already have. I'm no expert so I don't know if this will fix anything or everything, and it's certainly an expensive fix (for me, anyway) when I've had this laptop repaired 2 times in less than 1 year. But if it seems like the way to go, I'll do it.

A word to the wise, though...I would think that in order to keep things running smoothly you'd want to limit what all is running in the background while playing TS3, even with more RAM addressed. It can only help things run smoother. So if you're already running a Windows 7 64-bit edition with more than 4GB of RAM, do yourself a favor and set a limit on how much CC you install and use at one time, make sure you've set the game to LAA and limit what you have running in the background. Some components and processes take more RAM than you know (I have Dropbox as my backup system and it takes over 50,000 kb while running, EADM takes as much as 30,500kb while running and the "lovely" Aero windows in Vista take as much as 26,000kb while running - that's a LOT of RAM used up and I haven't even gotten to Firefox yet). Hopefully that helps some of you with Windows 7 64-bit. You may only need to add some RAM which can be fairly inexpensive (hint: if you need RAM head over to Amazon where you can get the good stuff like Crucial for fairly cheap). Those of us with Vista may want to look into upgrading to Windows 7 if the game is that important to you. It is to me, and I also use this system for running our business, so the added attention can only help I would think.

Sorry for the super-long post but I feel strongly that this is the issue for many of us. Thoughts on this are welcome!
Test Subject
#97 Old 7th Sep 2010 at 7:27 PM
So question (after talking a bit more to the folks at Crucial about memory) - would adding just one more GB of RAM on a system that allows all of the RAM to be addressed help solve these crash and error code issues? I've heard that just half a gig of RAM can works wonders for a machine. So do you think being able to address a full 4GB would help? I can't add more than that on this motherboard, unfortunately.
Scholar
Original Poster
#98 Old 7th Sep 2010 at 11:08 PM
@Wintermute & crinrict: Both are 0x4 crashes but unfortunately, I still don't have a cause for them documented.


Quote:
Originally Posted by Imagen
Upon FordGT90Concept's advice, I've downloaded the CLA application. I'll be honest, after trying nearly every solution I expected the problem to come up as CC (I have quite a bit from TSR and the official store). But what's coming up is actually 3 DEP-related issues and 3 LAA-related issues. I must admit that I'm thoroughly confused now. I've already done the fixes for both DEP and LAA. So why would my most recent crashes be related to these?

CLA finds all Sims 3 crashes that happened on the machine. Those LAA and DEP crashes could be many months old. If you want to delete them and let the game produce another crash, you can do so in CLA under File.

With DEP, you must add the most recent expansion to the list. If you have Ambitions, Ambitions would have to be on the DEP list. The Sims 3 Launcher always launches the most recent version so adding The Sims 3 base game to the list won't accomplish anything.


Quote:
Originally Posted by Imagen
I think that my CC is causing a problem, though not the way CLA might think. Because I have so much of it (more than 4k items), and have a fairly big lot which is all CC itself, I think that my game requires much more RAM to run than it would otherwise. Perhaps if I didn't use so much of the CC or run the game in a home that is all CC I might not experience these crashes and errors so much. But to be honest, I don't like any of the stuff the games actually come with and it's just no fun without the CC. If EA put a little more time and effort into making their own content look half as good as the CC I can get from here or other sites it might be a different story...

From what I've seen, near instant crashes (<5 minutes of gameplay) are almost always caused by DEP. CC crashes happen randomly and often take longer to expose themselves.


Quote:
Originally Posted by Imagen
I'm currently running on Vista 32-bit with 3GB of RAM. Unfortunately, Visat 32-bit has certain programs and functions which are unlikely to address any more than 3GB of RAM no matter what you do to it. So in this case, making TS3 large address aware on Vista 32-bit isn't likely to solve any RAM issues. And adding more RAM won't help if Vista is only going to address a portion of it anyway. So it's looking more and more like Vista 32-bit is the issue.

Adding another 1 GiB of RAM and setting UserVA to 3072 would help seeing as you did have an LAA crash. That will give The Sims 3 3 GiB of RAM to use and still keep Vista at 1 GiB.

With Windows 64-bit, The Sims 3 can be allowed a full 4 GiB of RAM to use. As far as I have seen, The Sims 3 under the worst circumstances uses somewhere between 2-3 GiB. With the extra RAM and UserVA setting changed, it should stop the crashes for the time being.


Quote:
Originally Posted by Imagen
So question (after talking a bit more to the folks at Crucial about memory) - would adding just one more GB of RAM on a system that allows all of the RAM to be addressed help solve these crash and error code issues? I've heard that just half a gig of RAM can works wonders for a machine. So do you think being able to address a full 4GB would help? I can't add more than that on this motherboard, unfortunately.

It will reduce the number of crashes, yes, seeing as you did hit LAA crashes.
Test Subject
#99 Old 7th Sep 2010 at 11:21 PM
Thanks for the input, it was a real help. I'll try adding the extra gig to see if it helps. My crashes are all from the 3rd, 4th & 5th of this month, so I know they aren't old (not to mention, I've only just gotten this laptop back from Acer after having to have a new hard drive installed).

I don't know what to say about the DEP crashes. I've already tried that fix and it seems the last 3 crashes were all cause by it. Not sure what to do in that case. But I'll try the RAM and see what happens.
Scholar
Original Poster
#100 Old 7th Sep 2010 at 11:31 PM Last edited by FordGT90Concept : 8th Sep 2010 at 12:20 AM.
I think I need to write my own instructions...

http://easims.custhelp.com/cgi-bin/...p?p_faqid=37097

Under Vista, step 12 should say:

Quote:
12.If you also have World Adventures, add the following files located here:
Local Disk C: > Program Files > Electronic Arts > The Sims 3 Ambitions > Games > Bin

Step 13 should say:
Quote:
13.Add TS3EP02 to the allowed list of programs.


That's assuming you have Ambitions installed.


Edit: Actually, I might make clicking on DEP in CLA automatically add the exceptions...


Edit: Nevermind, the functions are undocumented and I can't automate it.
Page 4 of 90