I recently got a new laptop, and sadly it seems I cannot run the sims 2 on it, instead I get an error saying directx 9 is not compatible with my graphics. I have updated my graphics card, directly from the manufacturer. I also used dx diag, and there are no known errors with directx and my graphics.

The directX error is kinda common.

Have you set up GraphicRules? If not, try the GRM program - you are going to need ito set up GraphicRules almost no matter what kind of system you have, since TS2 is a very old game by now, and is by default "incompatible" with most graphic cards/chips, and needs some setup to work. It's no longer being fixed automatically for you, like ten or so years back.
https://www.simsnetwork.com/tools/graphics-rules-maker

If that doesn't help, Have you tried running the game in windowed mode? That helped for me (I pretty much gave up on fullscreen).

I think I had this error once. I fixed it by going into GraphicsRules Maker and setting the Force Texture memory for what my PC could allow. Leaving it on 'Do Not Force,' can cause this error in my experience.

Tried this, still getting the same error.

If you've already used the Graphics Rule Maker (or made the changes in another way), you may need to run the game in windowed mode. Right click the shortcut on your desktop and click properties. Where you see "target" add -w after .exe, making sure there is a space before the -w.

"C:\Program Files (x86)\Origin Games\The Sims 2 Ultimate Collection\Fun with Pets\SP9\TSBin\Sims2EP9.exe" -w is what mine looks like. My game won't run if it's not in windowed mode no matter which changes are made to the graphics rules.

If none of the graphics solutions work, it is possible to get that error in other ways. I sometimes see it when another process is running that, I guess, needs the same resources. You might test by shutting down any other programs that are running to see if that helps.

Windows 10 I presume?

It would be helpful to see the actual error message. And if something is in the game loading logs (in "log" folder), though if it is the screen instance failure, the game probably even didn't have a chance to write anything.

DirectX 9c (the game native 32bit library) is still downloadable [ https://www.microsoft.com/pl-pl/dow...ails.aspx?id=35 ] - it does not overwrite nor precedes newer versions if installed. Just invoked only for old games requiring the old API which DX10/11/12 imitates badly.

This is the error I'm getting https://imgur.com/a/9FwV2L0, downloading that just gives me an error message saying a newer version of directx has been found, no need to install.

So did you try running the game in windowed mode or not? Because I kept getting that same damned error every time I tried to load the game - until I changed it to run in windowed mode.

Edit: If it worked or didn't work to put it in windowed mode, it would be nice to know if your tried it or not. NOT answering questions, NOT trying suggestions isn't going to get you any closer to a working game. And frankly, when someone (anyone, not just you and not just in these forums) doesn't answer people's questions? It makes people not want to help them. Because - why bother helping someone who isn't willing to answer questions or try things that are suggested.