Mod The Sims - House Insurance

Test Subject

#51

29th Sep 2023 at 5:58 PM

First of all, congratulations on this great mod!!!
However, I am very sad that it does not work for me. All buttons and dialogues are empty, without text.
I play with sims 4 in german- but normally all mods in english work perfectly too.
Do you have any idea what this could be?
Thank you for your work,
and kind regards,
Rotlocke

nickyclem1

Lab Assistant

Original Poster

#52

29th Sep 2023 at 6:39 PM

Quote: Originally posted by Rotlocke

First of all, congratulations on this great mod!!!
However, I am very sad that it does not work for me. All buttons and dialogues are empty, without text.
I play with sims 4 in german- but normally all mods in english work perfectly too.
Do you have any idea what this could be?
Thank you for your work,
and kind regards,
Rotlocke

Hello, I'm sorry you are having an issue with this mod I am working on the problem now and will message you once I upload fixed files hopefully it will not take me too long

Thanks
NickyClem

Rotlocke

Test Subject

#53

29th Sep 2023 at 7:44 PM

Quote: Originally posted by nickyclem1

Hello, I'm sorry you are having an issue with this mod I am working on the problem now and will message you once I upload fixed files hopefully it will not take me too long

Thanks
NickyClem

Dear Nicky, this is so kind of you. Thank you very much , Rotlocke

nickyclem1

Lab Assistant

Original Poster

#54

30th Sep 2023 at 9:51 PM

Quote: Originally posted by Rotlocke

Dear Nicky, this is so kind of you. Thank you very much , Rotlocke

Hello, Files have been up dated and should work for you now any further issue please let me know

Take Care
NickyClem❤️

Rotlocke

Test Subject

#55

1st Oct 2023 at 3:57 AM

Quote: Originally posted by nickyclem1

Hello, Files have been up dated and should work for you now any further issue please let me know

Take Care
NickyClem❤️

Dear Nicky,
it is working perfect now for me. Thank you so much for your fast and great work!!!!
A big hug for that,
Rotlocke

nickyclem1

Lab Assistant

Original Poster

#56

1st Oct 2023 at 1:32 PM

Quote: Originally posted by Rotlocke

Dear Nicky,
it is working perfect now for me. Thank you so much for your fast and great work!!!!
A big hug for that,
Rotlocke

You're Welcome

Happy Simming

Take Care
NickyClem

Rotlocke

Test Subject

#57

6th Oct 2023 at 7:55 PM

Hello dear Nicky,
I am so sorry, but I have a problem again. Everything works fine. But in case of fire, if I want to claim it, I get everytime the notice, that it is not possible because I have to update my insurance. I tested that in several different cases- but it is always ending at that point...
Do you perhaps have an idea, what I am doing wrong?
Have a wonderful day,
Rotlocke

nickyclem1

Lab Assistant

Original Poster

#58

6th Oct 2023 at 9:39 PM

Quote: Originally posted by Rotlocke

Hello dear Nicky,
I am so sorry, but I have a problem again. Everything works fine. But in case of fire, if I want to claim it, I get everytime the notice, that it is not possible because I have to update my insurance. I tested that in several different cases- but it is always ending at that point...
Do you perhaps have an idea, what I am doing wrong?
Have a wonderful day,
Rotlocke

Hi there, After you have a fire you try to claim but you get the notice you need to update your details first is that correct?

Thanks NickyClem

Rotlocke

Test Subject

#59

8th Oct 2023 at 2:22 AM

Quote: Originally posted by nickyclem1

Hi there, After you have a fire you try to claim but you get the notice you need to update your details first is that correct?

Thanks NickyClem

Yes, dear Nicky.

nickyclem1

Lab Assistant

Original Poster

#60

8th Oct 2023 at 12:15 PM

Quote: Originally posted by Rotlocke

Yes, dear Nicky.

Hi there, Please can you tell me a bit about your household

. what world do they live in?
. ages of the Sims?

things you could try.

first, did you buy the cover while living in that world? If the answer is no then you need to change your details by phone,
If the answer is yes, try changing your details anyway it wont mess anything up

Secondly, did you cheat, deleting buffs or traits is not recommended as they are needed at a certain point

Thirdly, Can you try a different household in the same world and see if the same happens

take care
NickyClem

Rotlocke

Test Subject

#61

15th Oct 2023 at 3:52 PM

Quote: Originally posted by nickyclem1

Hi there, Please can you tell me a bit about your household

. what world do they live in?
. ages of the Sims?

things you could try.

first, did you buy the cover while living in that world? If the answer is no then you need to change your details by phone,
If the answer is yes, try changing your details anyway it wont mess anything up

Secondly, did you cheat, deleting buffs or traits is not recommended as they are needed at a certain point

Thirdly, Can you try a different household in the same world and see if the same happens

take care
NickyClem

Dear Nicky,
sorry for my delay answer. I t took me time to test all the opportunitys...and wait until a fire broke out.
1. I bought the insurances in the worlds and the houses where I then tryed to claim.
2. I did not cheat anny buff or traits.
3. I tested it now in several worlds . Everytime it had been the same: I claimed, I could press the button with "fire"...and then nothing happened.

Thank you so much for asking and trying to help- tjat is so kind of You!!!
Rotlocke

nickyclem1

Lab Assistant

Original Poster

#62

15th Oct 2023 at 6:17 PM

Quote: Originally posted by Rotlocke

Dear Nicky,
sorry for my delay answer. I t took me time to test all the opportunitys...and wait until a fire broke out.
1. I bought the insurances in the worlds and the houses where I then tryed to claim.
2. I did not cheat anny buff or traits.
3. I tested it now in several worlds . Everytime it had been the same: I claimed, I could press the button with "fire"...and then nothing happened.

Thank you so much for asking and trying to help- tjat is so kind of You!!!
Rotlocke

Hello, What world are you living in? I will run some tests now if you can reply quickly.

thanks, NickyClem

nickyclem1

Lab Assistant

Original Poster

#63

15th Oct 2023 at 6:38 PM

Quote: Originally posted by Rotlocke

Dear Nicky,
sorry for my delay answer. I t took me time to test all the opportunitys...and wait until a fire broke out.
1. I bought the insurances in the worlds and the houses where I then tryed to claim.
2. I did not cheat anny buff or traits.
3. I tested it now in several worlds . Everytime it had been the same: I claimed, I could press the button with "fire"...and then nothing happened.

Thank you so much for asking and trying to help- tjat is so kind of You!!!
Rotlocke

Hi again

I need some information from you

Name of the world your sims live in
Age of the Sims
How are you making the claim via phone call, App or computer?

Once I have this info I will run some tests and see if I can find the issue and resolve it for you as quickly as I can. would it be possible for you to join my discord server it would be quicker for you to get in contact with me as I do not receive notifications here

➡️ NickyClem Discord

Rotlocke

Test Subject

#64

16th Oct 2023 at 12:53 PM

Quote: Originally posted by nickyclem1

Hi again

I need some information from you

Name of the world your sims live in
Age of the Sims
How are you making the claim via phone call, App or computer?

Once I have this info I will run some tests and see if I can find the issue and resolve it for you as quickly as I can. would it be possible for you to join my discord server it would be quicker for you to get in contact with me as I do not receive notifications here

➡️ NickyClem Discord

Hello dear Nicky,
I tested it in Sulani and Chestnut Ridge.
The sims had been adult
I tryed claiming with both variations, App and computer

Have a nice monday,
Rotlocke

nickyclem1

Lab Assistant

Original Poster

#65

16th Oct 2023 at 3:23 PM

Quote: Originally posted by Rotlocke

Hello dear Nicky,
I tested it in Sulani and Chestnut Ridge.
The sims had been adult
I tryed claiming with both variations, App and computer

Have a nice monday,
Rotlocke

Hello, Thank you for the info will run some tests now and get back to you soon

Thanks
NickyClem

nickyclem1

Lab Assistant

Original Poster

#66

16th Oct 2023 at 7:44 PM

Hello,

You will be pleased to know I have found an issue, corrected and uploaded new files for you to download and try let me know if that works for you!🤞

Take Care
NickyClem

Rotlocke

Test Subject

#67

18th Oct 2023 at 1:08 PM

Quote: Originally posted by nickyclem1

Hello,

You will be pleased to know I have found an issue, corrected and uploaded new files for you to download and try let me know if that works for you!🤞

Take Care
NickyClem

Nicky, you are really great!!!!!
Thank you so much, and
I will test it this evening

Rotlocke

nickyclem1

Lab Assistant

Original Poster

#68

18th Oct 2023 at 4:14 PM

Quote: Originally posted by nickyclem1

Hello,

You will be pleased to know I have found an issue, corrected and uploaded new files for you to download and try let me know if that works for you!🤞

Take Care
NickyClem

You are welcome hopefully it's all working for you now 🤞

Rotlocke

Test Subject

#69

23rd Oct 2023 at 12:34 PM

Quote: Originally posted by nickyclem1

You are welcome hopefully it's all working for you now 🤞

Hello dear Nicky,
I am so sorry to tell you, that it still isn't working- but more steps are possible then before. I can use the File claim, and I get the information that I can upload pictures. But then there comes no possibility to take the pictures of the damaged things and upload them. In my buffs I get the button " House Insurance Document Required", but still no chance to do that. At least I get the information: "As the claims department did not receive pictures from you your claim has been canceled". And then it's over.
Have a beautiful day, dear Nicky,
Rotlocke

nickyclem1

Lab Assistant

Original Poster

#70

23rd Oct 2023 at 5:37 PM

Quote: Originally posted by Rotlocke

Hello dear Nicky,
I am so sorry to tell you, that it still isn't working- but more steps are possible then before. I can use the File claim, and I get the information that I can upload pictures. But then there comes no possibility to take the pictures of the damaged things and upload them. In my buffs I get the button " House Insurance Document Required", but still no chance to do that. At least I get the information: "As the claims department did not receive pictures from you your claim has been canceled". And then it's over.
Have a beautiful day, dear Nicky,
Rotlocke

Hello, When you receive the notification to say they require pictures, have you clicked on the sim to find the take insurance pictures interaction?
thank care
NickyClem

Tisha_GB

Test Subject

#71

25th Nov 2023 at 3:29 PM

Hi i am currently playing a household that made a fire damage claim over 7 sim days ago. The app says the claim is in progress and i have had a notification to say it is with the claims team. How long does it take for the claim to process as this sim is relying on the payment to replace his business objects and earn money, he is on his last pennies lol

nickyclem1

Lab Assistant

Original Poster

#72

26th Nov 2023 at 9:38 PM

Quote: Originally posted by Tisha_GB

Hi i am currently playing a household that made a fire damage claim over 7 sim days ago. The app says the claim is in progress and i have had a notification to say it is with the claims team. How long does it take for the claim to process as this sim is relying on the payment to replace his business objects and earn money, he is on his last pennies lol

Hi there, have you had the required photos? damaged inspections?

Tisha_GB

Test Subject

#73