OS: Windows 10 64-bit
CPU: Intel(R) Core i5-7200U CPU @ 2.50GHz (4 CPUs), ~2.7GHz
RAM: 6144 MB (6 GB)
Graphics: Intel(R) HD Graphics 620 w/ Approx. Total Memory: 3134 MB


Since roughly two months ago, I've been experiencing constant and consistent crashes. Crashing occurs in all modes: live, build/buy, cas, gallery, manage worlds, loading screens, and main menu. Most of these crashes would classify as game crashes that produce lastCrash.txt documents, but once I started troubleshooting, it would cause Blue Screens of Death (memory_management, bad_object_header, and page_default_in_nonpaged_area).

I've done countless measures to fix this issue:

1. Graphics Driver Updates & Fixes
- Used Intel Driver & Support Assistant (found no updates)
- Manually downloaded and installed latest Intel HD Graphics 620 driver
- Used DDU (Display Driver Uninstaller) in Safe Mode to fully remove old drivers
- Reinstalled Intel HD Graphics 620 driver from Intel's official site
- Checked Device Manager and confirmed driver installation (initially reverted to Microsoft Basic Display Adapter)

2. Graphics & Game Fixes
- Switched between DirectX 11 (-dx11) and DirectX 9 (-dx9) via EA App launch options
- Deleted Options.ini to reset Sims 4 graphics settings
- Lowered in-game graphics settings to minimum
- Tested game in windowed and fullscreen mode
- Repaired The Sims 4 via EA App
- Fully uninstalled and reinstalled the Sims 4

3. System Stability Checks & Fixes
- Ran mdsched.exe - no RAM errors found
- Increase virtual memory (pagefile size) to prevent out-of-memory crashes
- Reset virtual memory settings back to default
- Ran SFC /SCANNOW and DISM commands to check for system corruption
- Checked Task Manager performance tab for CPU/RAM/GPU usage
- Monitored internal temperatures using CPUID HWMonitor
- Set Windows Power Plan to High Performance to prevent throttling

4. Testing Without Mods & Custom Content
- Removed Mods folder completely to test a vanilla game
- Deleted localthumbcache.package to clear cached mod data
- Game still crashed in vanilla mode, even with lowest settings.


In my 11 years of playing the Sims 4, I've *never* experienced crashing like this. I'm at a complete loss of what to do or where to turn next, and I don't have the funds to physically upgrade my hardware/equipment. I've attached the most recent lastCrash.txt file.

Any help whatsoever would be beyond appreciated!!

When you "fully" uninstalled and reinstalled TS4, are you absolutely certain that the Sims 4 folder was also destroyed and replaced during reinstall? As the normal uninstall process will try to protect that folder due to it containing save files, settings files and mod files it presumes you will want to keep.

One of the more drastic but sometimes needed ways to fix a broken games is to indeed manually delete the Sims 4 folder and let game rebuild it during next game load. Of course taking out your saves, settings, tray and mods before doing this drastic fix. So if you are uncertain if the Sims 4 folder survived the uninstall/reinstall process, (Chances are it would if you weren't watching for it specifically.) I would obliterate it next to make sure it is not a factor breaking your game. Considering the extensive lengths you have already gone to to eliminate a great many possibilities, it's one more certain thing to tick off the list even if it does not help much.

I gave this a try once I saw this comment (manual file deletion), and the game lasted 2.5 hours before crashing - i was in gameplay mode
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If you or anyone is able to make sense of lastCrash.txt files, I'm attaching my latest one here and would appreciate some insight.
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Thank you for your help and suggestions! It ran much better than before.