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#1 Old 22nd Feb 2014 at 6:31 PM

This user has the following games installed:

Sims 3, World Adventures, Ambitions, Late Night, Generations, Pets, Supernatural, Seasons, University Life, Island Paradise, Into the Future
Default Insufficient Graphics Capability
Hi simmers!

So the other day I was playing a new game in sunlit tides after just installing it and after 30 minutes of playing my game crash to desktop. I check why that had happened with the Crash Log Analyzer and it showed that I had Insufficient Graphics Capability.

Processor name: Intel (R) core (TM) i3-2100 CPU 3.10 GHz
Processor Architecture: x86
Graphics Processor: NVIDIA GeForce 8400GS (1GIB)
Antiviruses: Kaspersky Anti-Virus

Games Installed: The sims 3 (1.63.4.024002), The Sims 3 World Adventures (2.0.86.002002), The sims 3 ambitious (4.0.87.006001), The Sims 3 Late Night (6.0.81.009001), The Sims 3 Generations (8.0.152.011001), The sims 3 Pets (10,0,96,013001), The Sims 3 Showtime (12.0.273.015001), The sims 3 Supernatural (15.0.135.018001), The Sims 3 Seasons (16.0.136.019001), The Sims 3 University Life (18.0.126.021001), The Sims 3 Island Paradise (19.0.101.022001), The Sims 3 Into The Future

Custom Content: yes (74 found)

[insufficient graphics] 21/02/2014 11:24:42 pm
OS Version: 6.1.7601

How can I resolve this? I have had crashed before but they suddenly stopped on September of last year and The game had been playing well, not a single crash till now. Plus the crash only happens in Sunlit Tides not in other worlds

I had a desktop computer with Windows 7 Ultimate 32 bit
RAM: 4,00 GB (3,49 GB usable)

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System Information
------------------
Time of this report: 2/22/2014, 14:52:12
Machine name: USUARIO-PC
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120330-1504)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: INTEL_
System Model: DH61BE__
BIOS: IBA GE Slot 00C8 v1365 PXE 2.1 B
Processor: Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
Memory: 4096MB RAM
Available OS Memory: 3570MB RAM
Page File: 1184MB used, 10574MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
---------------
Display Devices
---------------
Card name: NVIDIA GeForce 8400GS
Manufacturer: NVIDIA
Chip type: GeForce 8400GS
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_10C3&SUBSYS_13023842&REV_A2
Display Memory: 2507 MB
Dedicated Memory: 978 MB
Shared Memory: 1528 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Monitor PnP genérico
Monitor Model: SyncMaster
Monitor Id: SAM05FB
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver File Version: 9.18.0013.2723 (English)
Driver Version: 9.18.13.2723
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 9/17/2013 22:23:16, 12947360 bytes
-------------
Sound Devices
-------------
Description: Altavoces (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_8086200C&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.6257 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 1/26/2011 22:48:06, 3317800 bytes
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 392.0 GB
Total Space: 512.0 GB
File System: NTFS
Model: WDC WD15 EARX-00PASB0 SCSI Disk Device

Thank you in advanced
Alchemist
#2 Old 22nd Feb 2014 at 6:54 PM
Your graphics card is too weak. See here... http://modthesims.info/wiki.php?tit...em_Requirements

Also: "At least some if not all of Nvidia's cards with G86 and G84 cores are defective. They they do not handle heat like they should. This includes all GeForce 8400/8500/8600/8700 cards."

The only way to fix it is to get a new, better one. If you keep forcing the game on this one, then it will most likely fail completely sooner or later. The crashing is already a symptom.
Née whiterider
retired moderator
#3 Old 22nd Feb 2014 at 7:09 PM
Bear in mind that, given the age of the graphics card you are using, a new one may have higher power requirements. Double-check that your computer's power supply (PSU) provides enough voltage or ampage for whichever new graphiucs card you pick before you buy it - if you don't know how to do that, we can help once you've decided on a card.

What I lack in decorum, I make up for with an absence of tact.
Test Subject
Original Poster
#4 Old 22nd Feb 2014 at 7:27 PM
Thanks for your help. I really have no idea of what graphic card will be good for my computer as I want it to run all of the Sims 3 expansion packs without problem, with some costum content as well and I really can't spend much money on upgrating it right now. How can I check what voltage or ampage my computer power supply can handle?
Scholar
#5 Old 27th Feb 2014 at 3:35 PM
Open your computer case, and look at the Power Supply. There should be a label on it.
Alchemist
#6 Old 27th Feb 2014 at 4:22 PM
You can also use the page which link I gave above as a referance list when it comes to graphics cards.
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